Add support for RealVNC VNC Viewer

[stefan_koell]

Sure, we always can put up a knowledge base article with some troubleshooting tips if a certain error occurs. I’m hesitant to implement “special error handling” based on generic error messages because in our experience this can also lead to confusion when that error occurs for a completely different reason. This has happened before and in the end we regretted the customized error message because the situation completely changed over time.

[stefan_koell]

FYI: we created a KB article with troubleshooting tips for VNC connections:

Troubleshooting VNC Connections

VNC connections to macOS By default, macOS uses Apple Remote Desktop Authentication. Some VNC Viewers like RealVNC can handle Apple Remote Desktop Authentication; unfortunately, TightVNC which we use in Royal TS has not yet implemented Apple Remote Desktop Authentication. The solution to this issue is to set a VNC password. To do this, please go to “System Preferences - Sharing”. If Remote Management is turned on, turn it off. The reason for this is that you can’t have both Screen Sharing and R…

[mariano_bruno]

Hey Stefan! thanks for letting me know. And thanks for the KB! that would be very helpful for people that run into this again

[christoph_muehlberger]

Hello,

we recently released public Beta builds for Royal TS v26 (Windows) and Royal TSX v26 (macOS), which come with our brand new RoyalVNC plugin.

You can download the new Beta builds here:

Download Beta Versions

Best regards,
Christoph