Greetings, when I try to connect concurrently to multiple hosts behind the same RDP gateway, the second session closes immediately, and the first reconnects. To connect to the second session, I must close the first.
I’ve tried both RDP plug-ins and the outcome is the same.
I don’t have this problem with MSTSC.EXE.
This is with 7.0.20327 - Beta on Windows.
Is this a known issue? Can I help with troubleshooting?
Hi Timothy,
sorry that you are experiencing this behavior.
May I ask if this problem occurred in the previous beta and if it also occurs when using our latest stable build 6.1.60329?
If possible, could you create a new support ticket here and send us the logs by following these steps:
https://www.royalapps.com/go/support-ticket-new
Go to Royal TS Options –> Logging
Set “Logging Level” to “Debug”
Enable “Save to File” to any path you want to
Try reproducing your issue
Disable “Save to File” option
Attach the log file to the ticket
Thanks & best regards,
Christoph