Hello,
When I share my screen using Microsoft Teams, participants report they see a blank screen in the Royal TS connection window. Is there a privacy setting I’m not seeing that causes this behavior?
Hi Michael,
sorry that you are experiencing this behavior.
May I ask which version of Royal TS you are currently using and if you could download the latest version here:
https://royalapps.com/ts/win/download-latest
Would you also be able to test this using the latest Royal TS V7 beta from here:
https://www.royalapps.com/go/kb-ts-win-downloadbeta
If you’d like you can also create a new support ticket here, and we will get back to you asap:
https://www.royalapps.com/go/support-ticket-new
Thanks & best regards,
Christoph