After update to new version 7.3.50619 I have very often freeze of Royal TS application. When working with another applications and wnat to switch to Royal TS it does not show any windows, Alt-Tab is also unsucessfull, i have to kill it and start it again. Maybe it is related to laptop sleep and wake up mode.
Anybody else expiriencing this problem?
Hi Tomas,
we are aware of issues like this and have an internal build which should fix the issue:
https://download.royalapps.com/royalts/royaltsinstaller_7.03.50625.0_x64.msi?rnd=5996
https://download.royalapps.com/royalts/royaltsinstaller_7.03.50625.0_arm64.msi?rnd=5996
https://download.royalapps.com/royalts/royalts_7.03.50625.0_x64.zip?rnd=5996
https://download.royalapps.com/royalts/royalts_7.03.50625.0_arm64.zip?rnd=5996
Can you use the above and let us know if it resolves the issue?
Regards,
Stefan
It looks the same with me.
After the RDP-sessions times out. RoyalTS is not accessible. I need to kill it.
I wil grab the fix
Here’s the latest build which should fix the issue:
https://download.royalapps.com/royalts/royaltsinstaller_7.03.50627.0_x64.msi?rnd=6072
https://download.royalapps.com/royalts/royaltsinstaller_7.03.50627.0_arm64.msi?rnd=6072
https://download.royalapps.com/royalts/royalts_7.03.50627.0_x64.zip?rnd=6072
https://download.royalapps.com/royalts/royalts_7.03.50627.0_arm64.zip?rnd=6072
Hi Stefan
i updated to Royal TS to .3.50619 and was not able to open an RDP session to a server, i tried to update to your fixed version, but no luck, do you have an idea how to solve this?
Regards
Marcel
Hi Marcel! I think your issue is unrelated to the freeze issue described here. I suggest you open a separate support ticket with some screenshots/logs to figure out what’s going on. Thanks!