Opening Web Page is slow or don't work anymore

Questions Royal TS (for Windows)
1

Hello @all,

since today i have problem with opening web pages in RoyalTS (V6.1.60523). All openened sites are very slow or don’t load (like vCenter). Reboot of my machine doesn’t help…

If i take a look at the process manager, i see one of then chromium processes running constant at 25% cpu …

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Having anyone else this issue?

Can i clean any Cache or something in RoyalTS?

Any help is welcome… Thanks in advance…

Greetings

Marco

2

Hi Marco,

you can try to clean the temp directory (after closing the app):

%Temp%\Royal TS V6

or in case you configured a custom Cache Path, delete the files in the custom Cache Path.

Let me know if this helps.

Regards,
Stefan

3

Hi Stefan,

thanks for the fast response…

I deleted the content of the %Temp%\Royal TS V6 but this didn’t help… Behaviour isn’t change. Web sites opening slow or not all… Chromium process takes 25% CPU for a while…

Greetings

Marco

4

Hi Stefan,

thanks for the fast response… I tried so, but unfortunately it did not fix the problem… Web pages are slow as before…

Greetings

Marco

5

Hi Marco,

can you provide more information? What exactly does slow mean? What do you compare it to? Is there a web site publicly available which we can look at to see if this is reproducible for us?

Thanks,

Stefan

6

Forgot to mention: we just released a new version of Royal TS V6 with a new version of the chromium component. Maybe you upgrade and see if the issue is still there.

7

Hi Stefan,

i updatet to the new version V6.01.60616.0 and my problems are gone… :slight_smile: Perfect…

Thanks for the hint to the new version…

Small suggestion for improvement: Show the full version number at download page, so everyone can see changes of the version. You only show there major/minor version info. In my case i can not use auto update of the software and i have to use the manual download. I only get info from version change if i take a look in the changelog… and there is no info/entry about the V6.01.60616.0 … :wink:

Greetings

Marco

8

Hi Marco,

glad to hear your issue has been resolved.

Btw: You can find the release notes for V6 releases here:

Regards,
Stefan