Keyboard specific key is wrong with FR keyboard

mixman68 · January 21, 2026, 2:26pm

Hello,

I use RTSX to connect to a windows remote, and I cannot type “!” char, instead I had a =. Other keys are OK

I tested with native Windows APP, and a ! is sent.

My keyboard is a PC keyboard with PC layout installed on macOS

Version : 6.3

germar_tischler · January 21, 2026, 2:48pm

Hi,
may I ask if you have configured the keyboard layout in the properties of the connection like this?

mixman68 · January 21, 2026, 4:19pm

Yes, and the ! is the only key wrong mapped, I tested other keys, and they’re ok.

germar_tischler · January 22, 2026, 7:51am

Hi, thank you very much for the update. May I ask what Keyboard Layout you have configured in macOS? I have tried to reproduce this issue using the “French PC” keyboard layout and with that it works as expected:

germar_tischler · January 22, 2026, 8:01am

One last thing, could you please enable the “Send key presses as Unicode” setting and let me know if that resolves the issue? Thanks!

mixman68 · January 22, 2026, 11:13am

I cannot use this, some other char are not working

On macOS I use frpc layout

the windows target is FRA - Azerty

mixman68 · January 22, 2026, 11:14am

After retest, I see on the target, the key code send by ! and = are the same, like they are same key

If I use xfreerdp no problem

germar_tischler · January 22, 2026, 11:57am

I am sorry to hear that. Could you please send me a screenshot of how you have configured the input for this RDP connection?

mixman68 · January 22, 2026, 12:58pm

The key code on the target is the same for the two keys: 187

germar_tischler · January 22, 2026, 1:22pm

Hi,
just to double-check, does activating the following setting resolve the issue?

mixman68 · January 22, 2026, 1:44pm

It is worse

More bad key on full keyboard test

without this check, I have only one key in double (= 187) on = and ! key and all other correct in the three layer (minuscule, majuscule, alt gr char)

germar_tischler · January 22, 2026, 2:38pm

That is really strange. Could you please let me how the keyboard behaves when using Microsoft Remote Desktop?

mixman68 · January 22, 2026, 3:15pm

Keys are ok with Windows.app from Microsoft

germar_tischler · January 23, 2026, 10:32am

Hi,
the Royal Apps Dev Team found a bug that specifically affects the French PC layout and fixed it in the latest Beta version. Could you please install the Beta and update all the plugins and let me know if it resolves your issue? You can download the Beta from here:
https://www.royalapps.com/go/kb-ts-mac-downloadbeta

Last but not least, could you please let me know exactly what keyboard you are using? We believe that the issue mainly involves third-party keyboards, and it would therefore be interesting to know exactly which one you are using. Thanks!

mixman68 · January 23, 2026, 1:29pm

Yes, it is good, problem solved

But via update I cannot make it work, I uninstalled plugin, then reinstall plugin and now it is ok.

I use a old microsoft PC keyboard with multimedia keys

germar_tischler · January 23, 2026, 1:43pm

Thanks for the update, and for the information. I am just glad to hear that it is working now!