Issues with freeRDP

Questions Royal TS (for Windows)
21

Thanks for the update! Yes, when I first launched it I had a couple of hiccups, but they went away. I will keep testing and let you know.

22

I still have people in my organisation reporting freezes of Royal TS when using its FreeRDP client. I will get them to create dumps if that helps.

23

Hi,

I am a new colleague of Birger who took over this topic.

We are using versioni : 7.2.50703 and I faced freezes recently.

I was able to do two dumps: one for wfreerdp and the other one for RoyalTS.exe

These dumps are quite big, even compressed about 400 MB.

Can I upload them somewhere?

Do I need to create a ticket or can you open one for me?

24

Hi David,

I’m happy to look at the dump files to see if there’s something we can do. Please open a support ticket to discuss how to provide the dump files to our support team.

I guess the issue is not reproducable, right?

25

OK I will open a ticket.

And of course not reproducable.

I can work with Royal TS for 2 weeks with at least 3+ connections open, even lock my laptop and nothing happens.

Then suddenly on a busy day with only 1 connection and little time it’'s freezing again…

26

Thanks for the additional details. I was assuming the freeze is happening more frequently. I’ve seen these freezes myself a couple of times. Roughly every 3 to 4 weeks for me and I couldn’t figure out what was causing this. Since wfreerdp.exe is an external process it’s hard to pinpoint and debug the issue. The memory dumps I did myself were not helpful but I will look at yours and see if I can find something actionable.