Issue After Recent Update

Questions Royal TS (for Windows)
1

I recently updated to 6.1.10216 - Beta on Windows 11. I now am experiencing an issue that seemingly happens randomly when navigating between tabs. TS just starts flashing back and forth between tabs and becomes unresponsive. I have to end the task. Is there a fix for this or is it happening to anyone else?

2

Hi Michael,

sorry that you are experiencing this behavior.

Can you please create a new support ticket here:

https://www.royalapps.com/go/support-ticket-new

and attach a screen recording of the effect happening as well as attach debug logs, by following these steps:

  • Go to Royal TS Options –> Logging
  • Set “Logging Level” to “Debug”
  • Enable “Save to File” to any path you want to
  • Try reproducing your issue
  • Disable “Save to File” option
  • Attach the log file to this ticket

Thanks & best regards,

Christoph

3

Same here on Windows 10 … for me it helps to minimize and restore the window.

Greetings

Michael