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Hi there,
could you please create a new support ticket via the following link, whilst also providing your ROYALAPPS order number, or license key is possible?
https://www.royalapps.com/go/support-ticket-new
Best regards,
Christoph
It’s because of the software version problem. I thought they were universal. I have updated and used them. Thank you.
Hi Tony,
thanks for the clarification.
If you need any further assistance please let us know, otherwise I wish you a nice day!
Best regards,
Christoph