# How can I cancel my order / request a refund?

**URL:** https://community.royalapps.com/t/how-can-i-cancel-my-order-request-a-refund/209
**Category:** Knowledge Base
**Tags:** licensing
**Created:** [March 31, 2020, 7:17am UTC](https://community.royalapps.com/t/how-can-i-cancel-my-order-request-a-refund/209 "2020-03-31T07:17:32Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![system](https://community.royalapps.com/user_avatar/community.royalapps.com/system/32/244_2.png) [@system](https://community.royalapps.com/u/system)
#### Post date: [March 31, 2020, 7:17am UTC](https://community.royalapps.com/t/how-can-i-cancel-my-order-request-a-refund/209/1 "2020-03-31T07:17:32Z")

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To cancel your order or request a refund we need the following information:

- Your **order no.** (ie. ROYALAPPS100000-1234-12345)
- Your **license key** (in case you don’t have your order no. at hand)

Handling fees may apply when the order has been paid using wire transfer. Click [here](https://community.royalapps.com/t/handling-fees-for-refund-when-using-wire-transfer/208) for more details.  
Please [submit a new ticket](https://www.royalapps.com/go/support-ticket-new) with this information, and we will review your request as soon as possible.