# File Transfer (SFTP/SCP) not asking for Credentials
**URL:** https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333
**Category:** Royal TS (for Windows)
**Created:** [January 10, 2017, 10:41am UTC](https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333 "2017-01-10T10:41:20Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@sven\_b](https://community.royalapps.com/u/sven_b)
#### Post date: [January 10, 2017, 10:41am UTC](https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333/1 "2017-01-10T10:41:20Z")
Hi,
File Transfer works fine if i saved my credentials in a terminal connection (rebex or putty).
But if i don’t save my credentials (i like to manually put in my login+pw everytime i connect to a server) a file transfer fails because of a “incorrect username or password” or “String cannot have zero length”. I tried two methods… _ **Connect with Options** _ and _ **Connect using Template** _.
When i choose _ **Connect with Options** _ there is a option called “Prompt for Credentials”. But it makes no difference if i activate this option or not.
I think this must be a bug!?
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### Author:  [@stefan\_koell](https://community.royalapps.com/u/stefan_koell)
#### Post date: [January 12, 2017, 10:20am UTC](https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333/2 "2017-01-12T10:20:01Z")
Hi Sven,
thank you for the feedback. The next release will prompt for credentials automatically if no credentials are specified.
Regards,
Stefan
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### Author:  [@robert\_wolf](https://community.royalapps.com/u/robert_wolf)
#### Post date: [January 13, 2017, 10:25am UTC](https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333/3 "2017-01-13T10:25:59Z")
Hi Stefan,
it would be nice, if prompting for public key passphrase work too. (like putty session)
Regards,
Robert
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### Author:  [@stefan\_koell](https://community.royalapps.com/u/stefan_koell)
#### Post date: [January 13, 2017, 10:28am UTC](https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333/4 "2017-01-13T10:28:58Z")
I agree, Robert. That requires much more effort from our side. Since the original question has been answered/solved, can you create a new feature request for that? That would be very helpful for us to keep track of our backlog.
Thank you,
Stefan
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### Author:  [@sven\_b](https://community.royalapps.com/u/sven_b)
#### Post date: [June 30, 2017, 10:27am UTC](https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333/5 "2017-06-30T10:27:53Z")
Any News? I still have the same problem. ☹
If i choose “connect with options” it makes no difference if i activate the option “prompt for credentials” or not. Everytime i got the error: String cannot have zero length.
My Credential Setting for SSH Connection: “Do not use any Credential”
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### Author:  [@stefan\_koell](https://community.royalapps.com/u/stefan_koell)
#### Post date: [June 30, 2017, 11:15am UTC](https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333/6 "2017-06-30T11:15:09Z")
Hi Sven,
can you try the latest beta release:
> [@Royal TS Previous Versions](https://community.royalapps.com/t/royal-ts-previous-versions/232):
>
> Royal TS V7: Royal TS V6 or earlier:
Regards,
Stefan
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### Author:  [@sven\_b](https://community.royalapps.com/u/sven_b)
#### Post date: [July 3, 2017, 8:36am UTC](https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333/7 "2017-07-03T08:36:34Z")
works as expected.
thank you!
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### Author:  [@chs\_voks](https://community.royalapps.com/u/chs_voks)
#### Post date: [November 18, 2017, 8:40pm UTC](https://community.royalapps.com/t/file-transfer-sftp-scp-not-asking-for-credentials/333/8 "2017-11-18T20:40:09Z")
Hello.
Sorry for opening old ticket but I have the same problem on Royal TSX 3.2.4 on macOS 10.13.1