# Knowledge Base **URL:** https://community.royalapps.com/c/knowledge-base/17.md?page=2 [Latest](https://community.royalapps.com/latest.md) · [Categories](https://community.royalapps.com/categories.md) · [Tags](https://community.royalapps.com/tags.md) **Page:** 3 --- ## [Royal TS cannot be started, crashes during splash screen](https://community.royalapps.com/t/royal-ts-cannot-be-started-crashes-during-splash-screen/168)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [December 4, 2020, 3:20pm UTC](https://community.royalapps.com/t/royal-ts-cannot-be-started-crashes-during-splash-screen/168 "2020-12-04T15:20:22Z")
A startup crash can occur when the machine.config has the following entry: \ If that’s the case, set enabled to false: \ To l… --- ## [Royal Server - Troubleshooting TLS and Certificate Errors](https://community.royalapps.com/t/royal-server-troubleshooting-tls-and-certificate-errors/120)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [September 29, 2020, 10:02am UTC](https://community.royalapps.com/t/royal-server-troubleshooting-tls-and-certificate-errors/120 "2020-09-29T10:02:47Z")
In this article, we will discuss some common problems that our users have when installing a Royal Server and how to troubleshoot them. In many cases, users will get the following error message: Error while loading… --- ## [Using SSH Keys with BlinkShell](https://community.royalapps.com/t/using-ssh-keys-with-blinkshell/215)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [July 24, 2020, 10:39am UTC](https://community.royalapps.com/t/using-ssh-keys-with-blinkshell/215 "2020-07-24T10:39:16Z")
BlinkShell is becoming a very popular SSH/Mosh Client for iOS; one of the reasons for this being that it allows the use of a mouse/trackpad to directly mark text. You can find out more about BlinkShell here: https://blin… --- ## [How to connect to non-domain joined machines from an Azure AD (MS365) joined machine](https://community.royalapps.com/t/how-to-connect-to-non-domain-joined-machines-from-an-azure-ad-ms365-joined-machine/169)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [July 3, 2020, 12:05pm UTC](https://community.royalapps.com/t/how-to-connect-to-non-domain-joined-machines-from-an-azure-ad-ms365-joined-machine/169 "2020-07-03T12:05:12Z")
if you are using an Azure AD (MS365) joined machine, you might experience problems when trying to connect to a non-domain joined machine. If this is the case, there are two possible solutions to this problem. The first i… --- ## [Why won’t my document update](https://community.royalapps.com/t/why-won-t-my-document-update/216)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [June 3, 2020, 8:15am UTC](https://community.royalapps.com/t/why-won-t-my-document-update/216 "2020-06-03T08:15:41Z")
Sometimes, when you make changes in a document that is stored in the cloud, these changes will not get updated in Royal TSi. Unfortunately, this is an iOS restriction that we cannot workaround. When you open a document … --- ## [RDP connections keep asking RSA SecureID instead of password](https://community.royalapps.com/t/rdp-connections-keep-asking-rsa-secureid-instead-of-password/170)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [May 19, 2020, 11:22am UTC](https://community.royalapps.com/t/rdp-connections-keep-asking-rsa-secureid-instead-of-password/170 "2020-05-19T11:22:09Z")
Does your RDP Connection keep asking for an RSA SecureID instead of a password? This can occur after changing the Windows password on machines using RSA. This behavior can be fixed by executing the following steps: Up… --- ## [How to export an existing Royal Server configuration to a new Royal Server V3](https://community.royalapps.com/t/how-to-export-an-existing-royal-server-configuration-to-a-new-royal-server-v3/121)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [May 18, 2020, 9:48am UTC](https://community.royalapps.com/t/how-to-export-an-existing-royal-server-configuration-to-a-new-royal-server-v3/121 "2020-05-18T09:48:45Z")
This article handles Royal Server V3. More information about upgrading from V3 to V4 can be found here. Export an existing Royal Server V3 configuration to a new machine Please use the following steps to export your ol… --- ## [Handling Fees for Refund when using Wire Transfer](https://community.royalapps.com/t/handling-fees-for-refund-when-using-wire-transfer/208)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [April 7, 2020, 7:47am UTC](https://community.royalapps.com/t/handling-fees-for-refund-when-using-wire-transfer/208 "2020-04-07T07:47:19Z")
Our distributor FastSpring allows payment via wire transfer. Please note, that for payment received this way, the only option is to refund manually if it is absolutely necessary. Also note that partial refunds are not p… --- ## [How can I cancel my order / request a refund?](https://community.royalapps.com/t/how-can-i-cancel-my-order-request-a-refund/209)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [March 31, 2020, 7:17am UTC](https://community.royalapps.com/t/how-can-i-cancel-my-order-request-a-refund/209 "2020-03-31T07:17:32Z")
To cancel your order or request a refund we need the following information: Your order no. (ie. ROYALAPPS100000-1234-12345) Your license key (in case you don’t have your order no. at hand) Handling fees may apply when… --- ## [WebKit Connections SSL Error](https://community.royalapps.com/t/webkit-connections-ssl-error/132)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [March 23, 2020, 2:38pm UTC](https://community.royalapps.com/t/webkit-connections-ssl-error/132 "2020-03-23T14:38:46Z")
Are your WebKit Connections no longer working? Do you keep getting the following error message for connections that have already worked? Then perhaps you are suffering from the following misconfiguration. Safari has … --- ## [Prevent PuTTY Security Alert when connecting via Secure Gateway](https://community.royalapps.com/t/prevent-putty-security-alert-when-connecting-via-secure-gateway/171)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [March 17, 2020, 2:25pm UTC](https://community.royalapps.com/t/prevent-putty-security-alert-when-connecting-via-secure-gateway/171 "2020-03-17T14:25:04Z")
Are you receiving a PuTTY Security Alert when connecting to certain devices via Secure Gateway? Are you getting annoyed by having to accept the same host key again and again? If that is the case, here is the solution for… --- ## [Place a Purchase Order or request a Quote](https://community.royalapps.com/t/place-a-purchase-order-or-request-a-quote/210)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [March 14, 2020, 12:32pm UTC](https://community.royalapps.com/t/place-a-purchase-order-or-request-a-quote/210 "2020-03-14T12:32:17Z")
Place a Purchase Order (PO) In case you need to place a purchase order, follow these steps: After you chose a product from our Buy page, click on the Buy Now button. On the checkout page, enter your email address, ente… --- ## [Extend Maintenance using Reseller Account](https://community.royalapps.com/t/extend-maintenance-using-reseller-account/205)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [February 18, 2020, 12:50pm UTC](https://community.royalapps.com/t/extend-maintenance-using-reseller-account/205 "2020-02-18T12:50:22Z")
This article explains how you can extend software maintenance for your end customer using your approved reseller account. If you do not have a reseller account yet, read this article on how to register a reseller account… --- ## [Purchase using Reseller Account](https://community.royalapps.com/t/purchase-using-reseller-account/206)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [February 11, 2020, 12:52pm UTC](https://community.royalapps.com/t/purchase-using-reseller-account/206 "2020-02-11T12:52:55Z")
This article explains how you can purchase licenses for your end customer using your approved reseller account. If you do not have a reseller account yet, read this article on how to register a reseller account with us. … --- ## [Reseller Account Registration](https://community.royalapps.com/t/reseller-account-registration/207)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [February 11, 2020, 11:55am UTC](https://community.royalapps.com/t/reseller-account-registration/207 "2020-02-11T11:55:11Z")
Thank you for your interest in reselling our products to your customers. Reselling our products using a reseller account provides the following benefits: Discount: You receive a 10% discount for each order. Reseller B… --- ## [Royal TS Crashing when opening 2nd RDP session - Faulting Module Name mstscax.dll](https://community.royalapps.com/t/royal-ts-crashing-when-opening-2nd-rdp-session-faulting-module-name-mstscax-dll/172)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [January 9, 2020, 10:23am UTC](https://community.royalapps.com/t/royal-ts-crashing-when-opening-2nd-rdp-session-faulting-module-name-mstscax-dll/172 "2020-01-09T10:23:37Z")
This is a known issue that has to do with the latest insider preview of Windows (Microsoft Windows NT 6.2.9200.0 (Microsoft Windows 10 Pro Insider Preview). Unfortunately, Microsoft seems to have messed up the RDP Active… --- ## [PowerShell Module](https://community.royalapps.com/t/powershell-module/221)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [January 7, 2020, 3:01pm UTC](https://community.royalapps.com/t/powershell-module/221 "2020-01-07T15:01:52Z")
The PowerShell module is released separately and can be downloaded and installed using the PowerShell Gallery: https://www.powershellgallery.com/packages/RoyalDocument.PowerShell Online documentation for the PowerShell… --- ## [Transitioning to FIPS compliant encryption algorithms](https://community.royalapps.com/t/transitioning-to-fips-compliant-encryption-algorithms/173)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [October 9, 2019, 3:14pm UTC](https://community.royalapps.com/t/transitioning-to-fips-compliant-encryption-algorithms/173 "2019-10-09T15:14:21Z")
With Royal TS V5.1 for Windows, we modified Royal TS to make it more compatible on systems where FIPS compliance is enforced. UPDATE: according to some users Royal TS works great in FIPS compliant environments but other… --- ## [Connections and which protocols used](https://community.royalapps.com/t/connections-and-which-protocols-used/174)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [July 26, 2019, 1:46pm UTC](https://community.royalapps.com/t/connections-and-which-protocols-used/174 "2019-07-26T13:46:17Z")
Depending on the connection types used in Royal TS we do use different protocols to be able to provide its functionality. The list is subject to change. Connection Type Requirement Notes SSH, FileTransfer, … --- ## ["Edit" for RDP files missing](https://community.royalapps.com/t/edit-for-rdp-files-missing/175)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [July 16, 2019, 6:38am UTC](https://community.royalapps.com/t/edit-for-rdp-files-missing/175 "2019-07-16T06:38:00Z")
Problem In a few cases we had users wondering about why the “Edit” option vanishes from their context menu of .rdp files. We believe that this is caused when .rdp files are associated with other programs, like during the… --- ## [Royal TS/TSX and Royal Server: Security, Encryption, and Vendor Information](https://community.royalapps.com/t/royal-ts-tsx-and-royal-server-security-encryption-and-vendor-information/94)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [June 8, 2019, 8:53am UTC](https://community.royalapps.com/t/royal-ts-tsx-and-royal-server-security-encryption-and-vendor-information/94 "2019-06-08T08:53:27Z")
Royal TS/TSX and Royal Server: Security, Encryption, and Vendor Information Applies to: Current stable Royal TS 7.x, Royal TSX 6.x, and Royal Server 5.x releases Not covered: Beta releases and Royal Connect Last revie… --- ## [Royal TS Crash (Faulting module: msmpeg2vdec.dll\_unloaded)](https://community.royalapps.com/t/royal-ts-crash-faulting-module-msmpeg2vdec-dll-unloaded/176)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [April 18, 2019, 3:13pm UTC](https://community.royalapps.com/t/royal-ts-crash-faulting-module-msmpeg2vdec-dll-unloaded/176 "2019-04-18T15:13:53Z")
Situation More and more users are reporting Royal TS crashes, caused by the “msmpeg2vdec.dll\_unloaded” (Microsoft DTV-DVD Video Decoder which is shipped with Windows). After the crash, you will see an event log entry in… --- ## [Windows 10: Deactivate Notifications](https://community.royalapps.com/t/windows-10-deactivate-notifications/177)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [January 15, 2019, 11:39am UTC](https://community.royalapps.com/t/windows-10-deactivate-notifications/177 "2019-01-15T11:39:29Z")
Symptom Royal TS V5 features a deeper Windows 10 shell integration. Part of this shell integration is Royal TS triggering popup (toast) notifications for certain actions. Since Windows has a central facility to configure… --- ## [Royal TS crashing due to Windows.UI.XamlHost.dll/when using Remote Desktop](https://community.royalapps.com/t/royal-ts-crashing-due-to-windows-ui-xamlhost-dll-when-using-remote-desktop/178)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [January 14, 2019, 12:43pm UTC](https://community.royalapps.com/t/royal-ts-crashing-due-to-windows-ui-xamlhost-dll-when-using-remote-desktop/178 "2019-01-14T12:43:07Z")
Symptom In case you encounter a crash in Royal TS with one of the following: Royal TS crashes, without showing our crash reporter. In the Windows Event Viewer - Application log, you might be able to see a log entry lik… --- ## [False-Positive: zxcvbn-core.dll detected as Generic.BitCoinMiner.2.67091540](https://community.royalapps.com/t/false-positive-zxcvbn-core-dll-detected-as-generic-bitcoinminer-2-67091540/179)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [January 9, 2019, 6:33pm UTC](https://community.royalapps.com/t/false-positive-zxcvbn-core-dll-detected-as-generic-bitcoinminer-2-67091540/179 "2019-01-09T18:33:41Z")
Symptom The security solution BitDefender classifies following files as Generic.BitCoinMiner.2.67091540: C:\\Program Files (x86)\\Royal TS v5\\zxcvbn-core.dll Explanation We were receiving unexpected crash reports of lis… --- ## [Directories, Files and Data used by Royal TS V4 for Windows](https://community.royalapps.com/t/directories-files-and-data-used-by-royal-ts-v4-for-windows/180)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [October 22, 2018, 11:25am UTC](https://community.royalapps.com/t/directories-files-and-data-used-by-royal-ts-v4-for-windows/180 "2018-10-22T11:25:48Z")
Applies to: Royal TS v4 build 4.03.61022 and later Installation Directory Can be changed during the MSI installer wizard. Default directory is: %ProgramFiles(x86)%\\code4ward.net\\Royal TS V4 Purpose: Contains requir… --- ## [Issues with Web Page Connections (based on Chromium by Essential Objects)](https://community.royalapps.com/t/issues-with-web-page-connections-based-on-chromium-by-essential-objects/181)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [October 19, 2018, 8:00am UTC](https://community.royalapps.com/t/issues-with-web-page-connections-based-on-chromium-by-essential-objects/181 "2018-10-19T08:00:00Z")
Symptoms You might experience one of these symptoms: A message “Failed to start image manager” is shown ran ROYALTS.EXE, which tried to access , violating the rule “…”, and was blocked. Access to the path ‘\\RoyalTS\_Ch… --- ## [Open a document stored on a Royal Server](https://community.royalapps.com/t/open-a-document-stored-on-a-royal-server/285)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [August 6, 2018, 8:32am UTC](https://community.royalapps.com/t/open-a-document-stored-on-a-royal-server/285 "2018-08-06T08:32:35Z")
To open a document which is stored on a Royal Server, you first have to open a document where the Royal Server settings are stored. Whenever a new document is opened, Royal TSD/TSi checks for Royal Server objects and con… --- ## [Royal Apps Privacy Policy](https://community.royalapps.com/t/royal-apps-privacy-policy/211)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [July 24, 2018, 7:56pm UTC](https://community.royalapps.com/t/royal-apps-privacy-policy/211 "2018-07-24T19:56:13Z")
Data Protection Information 1. Processing activities Operation of a website for selling software for (registered) customers (1) 2. Controller Royal Apps GmbH VAT ID: ATU75476334 Münichreiterstrasse 52/28, 1130 Vienna,… --- ## [General License Terms (EULA)](https://community.royalapps.com/t/general-license-terms-eula/212)
**Author:** [@system](https://community.royalapps.com/u/system)\ **Replies:** 0\ **Last updated:** [June 29, 2018, 12:49pm UTC](https://community.royalapps.com/t/general-license-terms-eula/212 "2018-06-29T12:49:14Z")
General License Terms (German Version) 1. Applicability These General Licence Terms (GLT), which may be amended from time to time, shall apply to all current and future contractual relationships arising out of the acqui… [Previous page](https://community.royalapps.com/c/knowledge-base/17.md?page=1) [Next page](https://community.royalapps.com/c/knowledge-base/17.md?page=3)